Posts Tagged ‘features’

Does adding features automatically mean reduced usability? Some bloggers strongly disagree with this sentiment, for example arguing features only reduce usability when they are implemented poorly. I would definitely agree with some of his examples, including adding PNG support to browsers which did not affect end user usability. Another that he gave was Google search, […]

Thursday, January 22nd, 2009 at 21:39 1 comment

I have now been working with CRM systems for 5 years. It is only recently that I have seen the industry  (finally) mature to a stage where it is no longer engaged in a straight up feature war. This has been driven by two things; a maturity of product offerings and a recognition by customers […]

Friday, September 26th, 2008 at 00:22 0 comments