Posts Tagged ‘SME’

Long’s post about talking to customers sparked my interest due to my current thesis work surrounding CRM packages. It raises a very interesting question, and that is do these companies genuinely not care or are they not capable of caring? A company can only ‘appear’ to be capable of caring if it has invested in systems that ensure each […]

Tuesday, September 12th, 2006 at 19:18 1 comment