CRM software runs my life

Month: August 2010

Live Streaming on YouTube Australia

Tomorrow from 1-2pm YouTube Australia will be running their first live streaming event for the 2010 ICT ministers debate on the youtube.com/AustraliaVotes channel.

ICT policy is shaping up as one of the big issues of this election, which is great because ICT tends to take a back seat in Australian politics. The main issues are around the $43b National Broadband Network (NBN) project and the proposed Internet Filter. Each party has a different perspective on each of these major issues, which hopefully will make for an interesting debate. Regardless, I am proud to be helping to bring this first to Australia!

Edit: The debate ran successfully on YouTube Live! You can now see it here: http://www.youtube.com/watch?v=xRHbeONYdUc

Best Mimicry Examples on YouTube

Cadbury Australia RollPack

Mimicry involves producing a custom gadget within a brand channel (home page is no longer allowed) on YouTube that mimics the YouTube interface and functionality. This requires a really close working relationship with the YouTube policy team and your Tech Producer. Here are the best examples of mimicry on YouTube that I wanted to highlight:

The most successful mimicry examples use an initial deception to draw the user in, but then they reveal that deception in a captivating way before the user starts to feel betrayed that they cannot interact with the standard YouTube controls (at least within the first 10 seconds).

iPad Emulator

Safari Develop Menu

Do you want to see what an iPad user sees when they look at your website? Well there is a simple way to check it out without buying an iPad on either Windows or Mac:

  1. Download and install Safari (if you don’t already  have it)
  2. Edit -> Preferences (or Safari -> Preferences on a Mac)
  3. Go to the Advanced tab
  4. Check the “Show Develop menu in menu bar” option
  5. Close the preferences window
  6. A new “Develop” menu option will appear
  7. Select “User Agent” and then “Mobile Safari 3.2 – iPad”

It isn’t perfect (hard to simulate rotating the device) and you should also disable Flash, but it gives you a rough impression.

Learning business by charts


I am someone who learns visually. I absorb charts, screenshots, videos etc. a lot faster than any other medium. Business knowledge is something that often doesn’t come in this format however (perhaps why the first business discipline I learned was marketing). However I have found a Twitter feed (yes, there is useful content on Twitter) that I have really grown to love. http://twitter.com/chartoftheday

This graph was used to illustrate how poorly Microsoft Office 2010 was performing sales-wise, but wow what a difference between Windows Vista (Jan 2007 launch) and Windows 7 ( Oct 2009 launch). It completely masks the decline in Office sales, even though Office sales are obviously an equally big cash cow for Microsoft. It also makes the Server and Tools slice of the pie look tiny, even though it actually represents $1b a year in operating profit.

I also liked this chart of how Apple cannibalised the entire mobile phone industries’ sales with the iPhone. I am reading the Innovators Dilemma at the moment, and the release of a well executed touch screen phone certainly represents a disruptive technology in my eyes. It still amazes me that such a massive market filled with well established players can just be turned on its head in a few short years. More specifically Nokia’s share price copped a beating ever since the release of the iPhone, the subject of yet another chart. What is interesting to me is that Apple’s rapid rise ironically precipitated a huge boom in the adoption of open source mobile software in Android. I guess that the previous market leaders had their hands full competing with Apple’s hardware and didn’t have the time or resources to produce new software from scratch.

There are plenty more charts out there that will make you stop and think, and each one can be read into (rightly or wrongly) 100 different ways.

Windows Mobile 6.5 fails to ActiveSync with Google Apps

Setting up your Windows Mobile 6.5 phone for Google Apps should be simple, there are some clear instructions located here. However I have found that on some HTC Windows based phones the account creation process does not go so smoothly. After a bit of hunting around I found someone who had a fix for me. Here is the more detailed version of how to get it working:

  1. Connect your phone to your PC via the USB cable
  2. Disable all syncing with your PC by clicking Tools -> Options
  3. Click the Settings button and add your Exchange (Apps) account (do not check “Detect Settings”) and check Email syncing only
  4. Sync
  5. Edit the Exchange settings and check “Detect Settings”
  6. Sync
  7. Edit the Exchange settings again and check Calendar and Contacts (no tasks in Apps remember!)
  8. Sync again

And there you go! Not sure if this is a bug in Activesync, the phone or Apps, but it sure is annoying. At least it only occurs on setup, after that everything seems to keep up to date with no problems.

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