CRM software runs my life

Category: real estate

Email Marketing Problems Explained

Email Delivery FlowchartEmail marketing is not just spam, it is an important way of updating and maintaining a relationship with your customers. For many however it is a black art (literally) plagued by blacklists and emails disappearing into black holes. The various explanations for failed email delivery however are often highly technical and involve trial and error to resolve rather than guaranteed solutions.

The first resource that I created is a 1 page document to explain the problem areas in the email delivery process. It is simply entitled Email Delivery Explained (click to download the PDF). It is by no means comprehensive, but it is instead targetted at first time email marketers and budding e-sales people trying to understand the world of email marketing. If you found it interesting and want to know more, or want a great email marketing provider, then check out the MailChimp Resources page.

The second resource is a very cool program called Litmus. This software validates your email marketing collateral against the various email clients (desktop clients such as Outlook and Lotus, as well as web based clients like Hotmail and Gmail). It will provide a visual image of exactly what went wrong and where, so you can keep tweaking until it looks right. Not only will it improve your email marketing presentation, it will also check the content against spam filters like Norton, SpamAssassin and many others. You really can’t be much more thorough than that!

Roof Replacement


Tiles going on

Originally uploaded by Scott Savage

Today our roof is being replaced. I have uploaded a few photos of the work in progress. Work includes removing the old tiles, removing the old timber battens, the builders jacking up and supporting the roof beams in a few sagging places, putting in pink batt insulation, putting on the sisilation, putting on the new battens, putting in the new valleys, trimming the barge boards to fit the new tiles and finally cutting and laying the new tiles! It feels cooler in here already, and hopefully no leaks! The next thing is to look at fixing up the iron on the back of the roof, but this will involve putting in some more timber in the roof and unfortunately more expense. This year has to be a big year of saving!

Simple Cloud Computing Explanation

Cloud Computing should be understood as an evolutionary rather than revolutionary approach to delivering software. I think the rPath video below is the best explanation I have seen of Cloud Computing. It represents this evolutionary process without getting bogged down in the technical jargon, it even uses a car metaphor (which everyone loves).

Interest Rate Experts

Today the Reserve Bank of Australia cut interest rates by 0.75% (0.25% more than the expected 0.5%. That represents a 200 basis point cut over just the last three months.

When reading an article on the cut on news.com.au, I noticed the “Related Coverage” sidebar. Every single piece of news has a different guess; some thought rates would go up, some down and some the same. In short, no-one really has any idea. How can these people be called experts? Is it really that the conflicting factors of inflation, house prices, consumer spending, the global stockmarkets and employment (to name just a few) are too hard to compare and weigh up? Maybe, but these ‘experts’ get paid for what they do! Or perhaps the experts are just journalists looking to create sensational headlines from titbits of superficial knowledge?

I am inclined to think that journalists play a very large role in the economic crisis, and that the severe fluctuations in the market are driven by fear generated by ‘experts’ and delivered to ‘mum and dad’ and ‘out of their depth’ investors.

Ebay CareerOne Partnership

New Digital Media have today announced a partnership between Ebay and CareerOne. Well I use the word ‘partnership’ loosely, because essentially it is a cross-linking agreement. There is a new sub-domain of CareerOne with an Ebay header, and on the flip side Ebay have added a Jobs tab and CareerOne banners smattered through their website.

I understood the MySpace cross-linking. Like their parents, News is trying to get the lazy kids of today to roll their eyeballs over some job ads. But in this case I think the word ‘integration’ is used a bit freely in both partnerships, tacking the header of one site across the body of another is not integration. I know people are going to think I am sponsored, but LinkedIn and SimplyHired did a much better job of integrating two different partners online. Maybe that is unfair because there were more common interests? I think that is the point. A recruiter wouldn’t partner with an auction house in real life, so what makes anyone think it would work online?

There is however a point that I am much more interested in. Maybe Ebay partnered with the wrong News Digital child. Maybe real estate has more in common? Ebay does after all have a Real Estate category, albeit languishing away the Home category. Ebay don’t have much to lose either; the Home – Kitchen category has 9000+ listings, while the Home – Real Estate category has 167. In fact RealEstate.com.au already has general advertising live on Ebay, they just need to take it that little step further.

Realestate Dramas

Domain Down

It is all happening in the world of Australian Online RealEstate tonight! The Realestate.com.au board have announced the immediate departure of their long serving (since 2001) CEO, Simon Baker. This was a huge surprise, although the fact that he sent out about 50 LinkedIn recommendation requests to people (myself included) late Friday night should have been a bit of a warning. Anyway at least Domain isn’t having the last laugh, their website is currently completely broken, simply stating that “an unexpected error has occurred”. I would say their support team are going to wake up to hundreds of thousands of error emails and a big headache tomorrow.

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