CRM software runs my life

Tag: 2006

RiverFire 2006

Sorry for not posting earlier, I had some problems with dasBlog! (or rather FreeTextBox). Anyway they are resolved now (thanks to a helpful
post
).

The photos below are from RiverFire 2006, a fireworks show that is run every year in Brisbane in Australia. The photo on the left shows the Story Bridge lit up with fireworks and the picture on the right shows a F-111 Aardvark doing a fuel burn across the night sky.

You can see some more great pictures at this official photo site, they make some pretty nice desktop backgrounds.

TechEd Day 2: Opening Day

Today was the opening day for the main TechEd conference. From what I heard most people
found the opening speech from Anne
Kirah
interesting but not technical enough. This ‘division’ between the technology
community and the general public is always of interest to me. We saw it recently with
the Telstra FTTN debate, the mainstream press could not comprehend how FTTN was any
different from copper. I find the lack of depth in the articles bizarre because I
am sure these people are researching, writing and submitting their stories over the
internet. Anyway I was confronted again by this gap in a Biztalk session
at TechEd this afternoon (see picture to the right).
Scorecard Manager TechEd Session
It was an interesting session, however it was quite poorly attended. Upon watching
the session I think I realise why! It was revealed to me when they talked about the Business
Scorecard Manager
. There is a problem with the software/management interface (sure,
like I am the first to say it). It is all well and good to provide nice clear graphs
to management, but there are some obvious problems:

  • It is difficult for IT staff to understand what management need.

  • Management has changing needs and should be empowered by tools.

  • Management does not have the sufficient IT skills to manipulate a powerful interface.

Now of course there are some companies where these statements may not hold true, but
they do in my (limited) experience. Indeed what manager has time to sit down and prepare
a detailed breakdown of every statistic they will need? What manager has time to learn
a new interface and regularly tweak their statistics? What manager works closely with
their IT team on a day to day basis? The only answer to those questions is the Microsoft
development team. Products like BizTalk and Scorecard Manager cannot be implemented
successfully unless a massive re-training and business analysis effort is put in place.
With Microsoft not offering a large scale consulting divison this means partners need
to fill the gap. This is a very tough gap to fill. Can it ever be filled by a budget
product? Companies would be looking to cut costs wherever possible, and small companies
rarely have the cash (or time) for a detailed business analysis.

So what is the solution then? Software that ‘learns’ how the business works by itself?
Integrated tutorials similar to Vista’s new guided
help
functionality? I think it is part of a wider management shift towards seeing
IT as a source of competitive advantage rather than just a business overhead. One
day smart managers will wake up and say “hey my companies value is locked up in one
massive database, maybe the guy who has the keys can help me unlock it?”. I would
love to see this go mainstream, who knows how long it will take (maybe as long as
it takes to create the killer business analysis UI?).

TechEd Day 1: Students Day

Myself Presenting at TechEd 2006 Today was Students Day at TechEd, and I was pleased with the way things turned out.
I did a presentation with Jeff
Alexander
. The presentation went well, except that the network cable was incorrectly
patched so the IE 7 demo was a little boring! It was a good experience for me though,
I thoroughly enjoyed it. I noticed Jeff has a shot of the Dell
server rack
, that equipment looks very familiar to me as we run similar servers!
I see maybe some 1950’s and 2950’s? 🙂 Very nice units I have to say. Thanks to Long
Zheng
for taking the photo to the left, it is of myself walking on stage to do
my Vista demo. I am looking forward to tomorrow, I need to get onto CommNet to find
out what tracks I should be following!!

TechEd 2006 Approaching!

This is just a reminder that TechEd Students Day is on tomorrow at the Sydney Convention
Centre! It should be an awesome event and I look forward to seeing lots of Usyd students
there! I am presenting with Jeff Alexander at
11:30am. We are presenting Windows
Vista
, so it should be quite interesting. Thanks for blogging
about me Jeff!
. I am still waiting for Frank to
blog about me or add me to his list! 🙂

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