Scott Savage’s Blog

CRM software manages my life

CRM software manages my life

Google Offer




Google offer

Originally uploaded by Scott Savage

Every time I collect the mail I have this thought, there could be something here that will change my life. I little overly dramatic I know, but these days if someone goes to the effort of sending you a snail mail then it is something that needs to be filed away.

I know a job takes over 50% of your waking hours, but it is still amazing how much your job satisfaction affects every aspect of your life. Anyway my package was from Google, and starting Monday my life will be different.

Inspiration for a New Year

CNBC recently ran a rather patriotic “Keeping America Great” interview with Warren Buffett and Bill Gates. I don’t normally read much from these guys, but there was one comment from Buffett that really struck a chord for me.

BUFFETT:  First of all, I’d say marry the right person. [LAUGHTER]  And I’m serious about that.  [APPLAUSE]  It will make more difference in your life.  It will change your aspiration, all kind of things.  It’s enormously important who you marry.  Beyond that, I would say that do what you would do if you were in my position, where the money means nothing to you.  At 79, … I work every day.  And it’s what I want to do more than anything else in the world.  The closer you can come to that early on in your life, you know the more fun you’re going to have in life and really the better you’re going to do.  So don’t be driven where you think the last dollar is presently or anything of that sort.  And then also go to work, if possible, for an organization or an individual that you admire.  I mean I offered to go to work for Ben Graham because there was nobody I admired more in the business than him.  I didn’t care what he paid me.  When he finally did hire me in 1954, I moved from Omaha to New York and I didn’t know what I was getting paid until I got my first paycheck.  But I knew I wanted to work for Ben Graham.  And I knew I would jump out of bed every morning and be excited about what I would do and I would go home at night smarter than I was in the morning.  Go to work at a job that turns you on and a person that turns you on and institution.  [APPLAUSE]

I am determined to base the decisions I make  this year on this quote.

Vision and leadership

Seth GodinSeth Godin is my favourite marketing guru, and he recently published a free e-book that has statements from 70+ great thinkers. For me, reading these statements was the perfect way to reflect on the past year and motivate myself for a big 2010.

There was one slide in particular that resonated for me. The ability to create a vision is a product management skill that I have really tried to build, but I never realised that by creating a vision you are demonstrating leadership. It is so easy to put vision in the “too hard” basket and let your daily grind expand to fill your day. A leader rises above this by setting a vision that resonates with those around you and motivates them to do the same.

In a down economy - particularly one that has taken most of us by surprise – things get very tactical. We are just trying to survive. What worked yesterday does not necessarily work today. What works today may not necessarily work tomorrow. Decisions become pragmatic.

But after a while this wears on people. They don’t know why their efforts matter. They cannot connect their actions to a larger story. Their work becomes a matter of just going through the motions, living from weekend to weekend, paycheck to paycheck.

This is where great leadership makes all the difference. Leadership is more than influence. It is
about reminding people of what it is we are trying to build – and why it matters. It is about painting a picture of a better future.
It comes down to pointing the way and saying, “C’mon. We can do this!”

When times are tough, vision is the first casualty. Before conditions can improve, it is the first thing we must recover.

Vege Garden Update




Vege Garden 17/12/09

Originally uploaded by Scott Savage

The tomatoes are now officially out of control (in a good way). They are loving our heat wave backed by storms and have really taken off. No ripe tomatoes yet, but there are a ton of green ones on the way. Even the jalapenos are taking off, probably because they now have a little more shade under the rocket. I think the new mulch layer has helped keep the moisture in during the heat of the day, and plenty of weeding and tying hopefully helps to make a difference too. No chemicals have been used yet, which is a huge benefit of growing your own produce!

yankee-group-online-ad-market-and-internet-access-growth-2006-2011

From MarketingCharts.com

Online media is growing up. All the big media players (News, Fairfax etc.) are currently fighting it out with the new kids on the block, online pure plays (Google, Microsoft, Realestate.com.au etc.). The prize is the rapidly growing pool of online advertising revenue, predicted to pass the US$50 billion mark next year. Historically the provider with the most content has attracted the most consumers, in turn attracting the most customers. Eventually this network effect lead to breakaway market leaders establishing dominance and gradually raising the market barriers of entry. Holding all the content was a licence to print money.

Slowly general search tools like Google and Bing, as well as vertical specific search sites like Zillow, started gaining momentum. They established themselves as “middle men”, generating advertising while helping people more efficiently find the content they were looking for. They were not interested in hosting or contributing content, but rather focused on the delivery of that content. They realised that the front-end distribution is where the money is at, not at the back-end creating content. Google in particular understands this, and the publishers do not. The publishers hate that Google News provides a beautiful user interface to access their content easily and for free, yet despite their threats they do not block Google’s bots because they need a strong online delivery channel and half their traffic comes from search engines.

This style of reluctant symbiotic relationship also appears outside news content, it is extending further into real estate and videos to name just a few. Microsoft are attempting to flip the relationship by making Bing Video index Google’s YouTube content and Google Maps is indexing real estate content.

The big media content creators have recognised one thing at least, for the partnership to work each participant has to have a stake in it’s success (or failure). Licencing deals, share stakes and other structures are occurring left, right and centre as the various players align themselves. This “sorting out” period has amusing side effects, like media companies being on both sides of the legal fence. Eventually the flurry of deals will subside and the media companies will realise that YouTube is no different to their old printing press and delivery operation, it is a necessary distribution channel that takes a commission. If your printing press operator decided to make your boring black and white rag and turn it into a glossy high end publication that successfully retailed at twice the price (despite having the same content) then good luck to them, in the end you benefit from a more valuable distribution channel.

For now we are faced with more sabre rattling by the media companies, constant partnership renegotiation’s and declining print revenues. As with any market forces, the digital media market will eventually reach an unsteady equilibrium. Some sort of duopoly with Google/Microsoft as the distribution channels, and the old media companies aligned behind them as the content creators. It is unlikely that the print rivers of gold will be seen in one place again, but sharing these rivers over a wider and more competitive landscape will benefit consumers. Sooner or later content producers will realise that revenue is a balance between consumption price and volume, withholding content only encourages piracy and other forces that undermine their progress to a fair and efficient new distribution channel.

Agile development management

We recently started moving toward Agile software development at work, and I was feeling a bit uncertain. The core reason for this uncertainty was that Agile is a developer-centric methodology and I didn’t understand how I fitted in as a Business Analyst, Project Manager and/or Product Manager.

Now I am a big fan of constant change, I just felt that developers were being given tasks that (despite being scoped user stories) still contained a large number of unknowns. I didn’t know if I trusted them to call me in when they got stuck, rather than finding the quickest route themselves. Additionally the roles of Project Manager, Product Manager and Development Manager were stepping on each other’s toes. Normally I am happy to write the requirements up front and then manage the project. Now there were no complete signed off requirements documents, project management was on a wall and the development team was in control. What am I meant to be doing? I am not someone who likes to sit back and wait to be called upon! I eventually found the following presentation, which was literally one of the only sources I can find about how Agile development management is meant to work:

View more presentations from allan kelly.

Even though I am only just beginning with Agile I felt the presentation gave me a good sense of where I fit. What are your experiences in Agile management outside the development team?

Mini DisplayPort Cable AdaptorIt appears that I have suffered the curse of Nvidia again, this time on my brand new work unibody Macbook Pro 13in. Under Windows Vista and 7 the Nvidia Geforce 9400M graphics card can only send a 640×480 resolution signal to projectors through the official Apple Mini DisplayPort to VGA adaptor.

It appears that I am not the only one, there is a large thread that is continuing on the Apple Discussions forum. There are a bunch of other people reporting the same issue, but Nvidia doesn’t have a solution yet. In fact, they have flat out said there are a huge list of unsupported (and will NEVER be supported) features. The following are from page 16 of the 190.62 Nvidia drivers release notes:

The following are features and functionality that were available in driver releases
supporting Windows XP, but are not–and will not be–available in driver releases for
Windows 7:
• High resolution scaling desktop (HRSD)
• MultiView Display Mode (for NVIDIA Quadro NVS graphics cards)
• NVKeystone
• Unified back buffer (UBB) controls
• OpenGL Video Overlays – This is an operating system limitation.
• Overclocking – GPU overclocking is no longer supported in the default GPU driver control panel. This feature is available in the NVIDIA System Tools software, which you can download from NVIDIA.com.
• GPU Temperature Monitoring – Temperature monitoring is no longer supported in the default GPU driver control panel. This feature is available in the NVIDIA System Tools software, which you can download from NVIDIA.com.
• AGP Settings Adjustment
• Video Zoom
• Pan & Scan ‐ the process of panning across the desktop in order to display a desktop on a monitor with lower resolution
• Per‐display Desktop Color Setting Adjustments – For Clone mode, the desktop color setting adjustments through the NVIDIA Control Panel can only be made across all displays in a system, and not on a per display basis.
• Per‐display Video Color Setting Adjustments – For Dualview mode, the video color setting adjustments through the NVIDIA Control Panel can only be made across all displays in a system, and not on a per display basis.
• Edge Blending
• Run display optimization wizard
• Run multiple display wizard
• Run television setup wizard
• nView Horizontal and Vertical Span Modes – Due to architectural changes in the new Windows Vista Window Display Driver Model (WDDM), span mode cannot be supported in NVIDIA graphics drivers. NVIDIA recommends using the built‐in Windows Vista multi‐display modes.
• Display/Connection Wizard (such as was provided with Windows Media Center Edition)
• DVD/MPEG Extensions (such as was provided with Windows Media Center Edition)
• Audio Extensions (such as was provided with Windows Media Center Edition)
• NVIDIA nView Desktop Manager – The nView Desktop Manager will not be included in drivers for GeForce products.

Burwood Festival 2009

My second festival for this Spring weekend was a bit closer to home, the Burwood Festival. It was held on Burwood Road and in Burwood Park. I remembered my camera this time, so here are some photos:

Burwood Festival tents

Burwood Festival Tents

Burwood Road closed for Burwood Festival

Burwood Road closed for Burwood Festival

Burwood Festival model boat show

Burwood Festival model boat show

Mustangs everywhere

Mustangs everywhere

...and plenty of Fiats

...and plenty of Fiats

Stalls and pavillion

Stalls and pavillion

Canberra Floriade 2009

View back across the main flower bed to the ferris wheel

View back across the main flower bed to the Ferris Wheel

Yesterday I visited Canberra Floriade 2009, an annual flower and gardening show in Canberra, Australia. Unfortunately I forgot my camera, so I only have Blackberry Pearlphotos to share with you. The Floriade website is actually a really well designed site, and definitely a must see before you visit the show.

The main reason I went to the show was for landscaping ideas, I am currently designing how our backyard will be done. There were a few landscaped areas with different themes that were interesting, but generally the show was a lot smaller than I expected. I guess what is difficult for me to appreciate is the sheer volume and density of flowers. Once you realise that each tulip (and there would be several hundred thousand) planted is an individually purchased, planted and cultivated bulb you can start to understand the amount of effort that goes into the displays. The fact that the show (and parking!) is free is also amazing, especially for someone who comes from Sydney where literally nothing is free.

While I was in Canberra I also visited the War Memorial and the National Portrait Gallery. Both were great venues that I hadn’t visited since the days of school excursions. It was interesting to see the War Memorial is definitely keeping up with the times and has gone for the sensory type experiences. This is particularly true in the post-1945 conflicts area, as well as the Lancaster bomber raid reconstruction (my favourite). I think the War Memorial has struck a really good balance between solemn spaces (like the tomb of the Unknown Soldier) and engaging interactive displays. For people my age who have never directly experienced a war it is difficult to comprehend the warped realities of war based on aging photos and equipment under glass. For me it was strange seeing the names of towns I recognised being discussed, because I was recognising the town names from Band of Brothers and Call of Duty. I believe that information transfer is the most important thing, and if it takes these experiences to do that then so be it. I think the War Memorial is walking the line between entertainment and education very precisely, experiences and blogs are engaging and effective communication tools.

While on the way down to Canberra we stopped at Goulburn. We had coffee at The Roses Cafe, a very nice little cafe that would give the best cafes of Newtown a run for their money for quality and selection of food. There are some good photos of Goulburn and the cafe on this weird worm blog. I actually really enjoyed the architecture and authenticity of Goulburn as a gold rush era inland Australian town and would definitely recommend it as a stopping point on the road between Canberra and Sydney, it is a great insight into the problems with freeway bypasses and McDonald’s service centres.

Sydney Airport Tour

sydney_airport_tourSydney Airport is one of only two airports in the world that operate tours around the tarmac (the other is in San Diego, USA). I went on the Sydney Airport tour today, and you can get yourself on the next tour through their website.

The tour goes for a little over 2 hours and covers the vast majority of the airport. It is definitely a tour for aircraft nerds, with a ton of statistics and history being relayed by the very knowledgeable driver the entire time. I do think that even non-nerds would enjoy the close up look at an amazing facility that, these days, many dismiss as little more than a big bus stop.

The most interesting parts for me were the hangers with vehicles under maintenance (including the huge Qantas Airbus A380), seeing a Boeing 747 take off at close range and seeing how friendly all the airport employees are. The tower controllers roll up their blinds and wave, all the pilots wave, the ground crew all wave and even maintenance crew are happy to wave while sitting inside a jet engine. It sounds kind of lame, but you really do feel privileged to be part of a close airport community (even if it has 32,000 employees within it’s fences).

I can recommend the tour to anyone, I did it as a Father’s Day present and I think it was perfectly suited to that. They offer daytime and nighttime tours. I did the daytime and it is probably the nerdier of the two (less food, more time on the tarmac). Enjoy and comment! :-)